CP

Call of Duty: Cold War Zombies

UMG

Call of Duty: Cold War Zombies Rules

IMPORTANT INFO

PC PLAYER DISCLAIMER

All PC players MUST be streaming their point of view WITH AUDIO ON FOR IN-GAME AND VOICE COMMUNICATION when competing in this tournament and be able to provide their stream link and proof when asked for by their opponents or UMG admins (VODS MUST BE ENABLED). PC players found not streaming will be temporarily suspended from the website and the team forfeited without refund if applicable..

Players may link their streams on their profile. Doing so will show your live stream on your match page below the area where rosters are displayed.

LINK YOUR STREAM:  https://umggaming.com/account/profile

HACKING/CHEATING/IP FLOODING

UMG has a zero tolerance for hacking/cheating/IP flooding. Players found hacking/cheating/IP Flooding will be permanently banned from the UMG website. All claims need to be provided to tournament live support with video proof of the player(s) being accused. Players found competing with hackers/cheaters/booters will be permanently banned from the UMG website.

ACTIVISION ID

All competitions unless otherwise stated require players to have an Activision ID linked to their UMG account. Not doing so will mark you as ineligible to compete.

You can link your Activision ID here - https://umggaming.com/account/profile

Activision IDs must only include the English alphabet, numbers and characters. Special characters such as emojis, faces and other languages are not permitted as they cannot be accessed on the consoles US/EU keyboard layouts


ENABLE PAST BROADCASTS

For any assistance in enabling your past broadcasts on Twitch, you may refer to this article https://help.twitch.tv/s/article/video-on-demand

Your past broadcasts MUST be enabled up to 24 hours after the match is concluded to combat any hacking accusations that are made.

If there are valid claims of cheating/hacking and your past broadcasts are not enabled, deleted, or edited in any way it will be at the admin’s discretion to issue a replay, forfeit or cancel the match.



MATCH SETUP

Starting Room Survival

All players must remain in the starting area. Any player who purchases a door will be automatically forfeited
The first player/team to go down loses

10 Round Kill Race - (End of Round 10, start of Round 11)

Player/Team with more kills after 10 rounds wins.

If a player/team dies first they will automatically lose (Kills will only be counted if both teams survive after Round 10)

20 Round Kill Race - (End of Round 20, start of Round 21)

Player/Team with more kills after 20 rounds wins.

If a player/team dies first they will automatically lose (Kills will only be counted if both teams survive after Round 20)

Starting Room 10 Rd Kills - (End of Round 10, start of Round 11)

All players must remain in the starting area. Any player who purchases a door will be automatically forfeited.

Player/Team with more kills after 10 rounds wins.

If a player/team dies first they will automatically lose (Kills will only be counted if both teams survive after Round 10)

Starting Room 20 Rd Kills - (End of Round 20, start of Round 21)

All players must remain in the starting area. Any player who purchases a door will be automatically forfeited.

Player/Team with more kills after 20 rounds wins.

If a player/team dies first they will automatically lose (Kills will only be counted if both teams survive till after Round 20)

Survival

The first player/team to go down loses


HOW TO WIN

Please read MATCH TYPES section above!

1v1 Matches - If you go down first you automatically lose.

2v2 Matches - If your teammate goes down you must continue playing out the match. Both players from the same team MUST go down in the same round.

GAME SETTINGS

No settings need to be adjusted. Please complete the following;

- Invite your opponents to the lobby.

 - Before starting ensure your lobby is on 'Invite Only' so no players are able to join during the game unless they are invited.

- Once everyone is in the lobby start the gamemode 'DIE MASCHINE' in Private Match.


All proof of restricted actions listed below need to be provided in video form. Be sure to gather all proof and provide it within a match dispute ticket. Be sure to show all players, gamertags, scoreboard, etc.

RESTRICTED ACTIONS

Pausing the game is NOT allowed.

Self revives are NOT allowed.

Team revives are NOT allowed.

Healing aura is NOT allowed for use to revive yourself and/or your team mate at any time.


HOSTING

- The host of each map is listed on the match details page

- The non-hosting team of the map gets to choose which team they begin on

- For matches that go last map, the team that has more combined kills from the previous maps will host the last map. If the kills are tied then the team with the most score will host the last map.

PAUSING

Pausing the game is a new feature that the host of the lobby has in Zombies. At this time pausing the game is NOT ALLOWED and may result in a forfeit if found to be pausing the game on purpose to try and get your opponent killed.

If your opponent pauses the game this will be at the admin's discretion to issue a forfeit, replay, or cancel.


We recommend that all proof be provided in video form. The clearer your proof the better, please be sure to show the following within your proof:

- Scoreboard showing all information (gamertags, kills, score, etc)
- Time & Date stamp to validate your proof in the event of a dispute.
- Match ID displayed within your game chat to add a extra validation to your proof.

NO SHOWS

All no show proof should be at least 5 minutes long in the form of video. In that video, teams should show the following attempts:

- Attempting to add their opponent in-game using their opponents Activision ID.
- If they are on your friends list, please show you attempting to invite them to the lobby and message them as well. Use your match chat.
- Time/Date stamp to ensure proof validation.

SCORE DISPUTE

For all match/score disputes, please make a match dispute ticket and include all proof pertaining to your match to ensure to correct outcome is being determined. Again, we highly recommend all proof be in video form.


LAG

Proof of lag from more than one member's perspective must be submitted so long as the match is larger than a 1v1 to ensure it is the host's connection and not the individual player's connection.

If there is a lag issue, the entire game must be played out. At the end of the game you may submit a ticket with valid proof of lag from multiple perspectives. The admin will determine whether or not the lag affected the outcome of the match

If there is a disconnection the game must be completed. The player may be re-invited and rejoin during the match to be finished.

DISCONNECTIONS

If you disconnect from your match you will need to provide valid proof of disconnecting to your opponent. If your opponent agrees with this disconnections you will need to replay the match. If your opponent doesn't agree with your proof you will need to dispute and submit a match dispute ticket with valid proof of the disconnection for an admin to make a decision on the match outcome.


UMGO General Rules

1. Rules are subject to change at any time; it is the responsibility of all participating users to know and understand the rules before scheduling any matches.

2. All UMGO accounts, teams, and roster sports are the property of UMG Events; any advertising of, or attempts to buy/sell/trade or exchange any aforementioned item is strictly prohibited. Violators will be removed from all UMG Online properties and all related accounts will be terminated. Furthermore, UMGO reserves the right to deactivate, reset, or temporarily suspend any account or team without notice that violates our Terms of Use.

3. Users must utilize their own unique username when competing on UMGO. This unique username must have been registered on UMGO personally by the user. The registered username must contain the correct and complete Name, Address, and Email of the user. If a false Name, Address, or Email was entered, the user voids the privilege to participate in the Ladders and Tournaments offered by UMG and to receive any prizes.

4. Users are prohibited from sharing UMGO account information; this includes, but is not limited to the following: usernames, passwords, gamertags, email accounts, etc. If another individual accesses your account, you may be disqualified from the Ladder/Tournament you are participating in as well as being removed from UMGO. As such, you are personally responsible for accepting an invitation to a team; someone else cannot accept a team invitation for you. If you do not personally accept a team invitation, you may be disqualified from competing, as well as forfeiting the ability to receive any prizes.

5. If a user is found to be evading an active penalty, the original account that was banned will be disabled, regardless of the original offense. In addition, users found to be participating on a team with a user that is evading a ban will be subject to penalties including removal from the site; we advise you to report the evading user immediately by utilizing our Ticket System.

6. Multiple users from the same household may compete on UMGO, however, cannot play on the same team or against each other if found to be breaking this rule you would risk being forfeit and banned from UMGO.


7. The Leader of a team can change the team name, blast message, logos, avatars and website links. The images/information submitted must be appropriate. Attempting to bypass the automatic censor by misspelling, inserting spaces or symbols, transposing letters, using look-alike symbols, or any other method is not allowed. Teams that attempt to bypass the censor will be subject to penalties.

8. Teams on a ladder must contain the minimum number of eligible players to remain active on a ladder. Teams without the minimum number of eligible players - especially teams that are "abandoned" - are subject to removal at the Staff's discretion.


9. Player's from outside of the region advertised for this ladder are not allowed to compete. Failure to compete in appropriate ladders will result in a temporary ban and possible rank reset.


10. As to ensure fair competition, UMGO reserves the right to amend all match-related rules listed herein on a case by case basis. Teams who manipulate these rules maliciously and/or at the expense of other members will be penalized for Unsportsmanlike Conduct.


11. If one player in a house hold is banned, the entire house hold is not permitted to play until the ban is up.


12. UMGO reserve the right to change, modify, or adapt all rules as deemed appropriate in order to uphold and maintain a spirit of overall fairness and good sportsmanship


1. A team has 15 Minutes to show for the match with the correct amount of eligible players and roster as shown for the match; failure to do so will result in a forfeit of the match.

2. In the situation that the opposing team does not show for the match, your team is to acquire valid proof of the opposing team not showing within the 15 Minutes offered to join the match, and submit a Ticket.

3.  Valid proof of a no-show can be described as a video that is at least 5 minutes, but preferably 15 minutes, showing the hosting team refusing to invite you.  You must also make an attempt to invite your opponent and show your opponent refusing to join your lobby. No show proof can NOT be pictures.

WHAT TO DO IF YOUR OPPONENT IS NO-SHOWING:

1. In the event your opponent is refusing to play your match, you need to have at-least 5 to 15 minutes of video proof showing that you are trying to invite him/her and/or are attempting to get in contact with them.

2. After the forfeit time, please uplaod your video proof and submit it in a dispute ticket. Your ticket will be handled in order it is received in. For a faster ticket response time, please view our Prime Membership page.

3. If you are uploading your proof on YouTube, FaceBook, or any other website, please make sure the video isn't on private and your privacy settings allow us to look at it.


WHEN TO START RECORDING NO-SHOWS:

1. If the host drops, start recording your no-show video incase the opposing team refuses to start playing again.

2. As soon as your match is accepted, start recording until the match starts!

3. Once a map is finished and you are waiting to start the next map, start recording!

4. If your opponents are stalling, start recording!



Hacks

If a team is found to be using hacks, the whole roster will be punished, up to a ban from the website forever.

Communication

1. The use of any communications other than what is provided within the game is strictly prohibited. There are exceptions to this rule in which outside communication can be utilized. These exceptions include, but are not limited to: games that give you no advantage by using outside communication, games that do not have an in-game voice option, and games in which the rules specifically state that outside communication is allowed.

Cheating in Matches

1. UMGO has a zero tolerance policy for cheating; teams caught cheating, “glitching,” or abusing in-game mechanics in any way will be removed from UMG Online.



Acquiring Proof

1. Proof may be acquired by recording situations and all matches. Keep in mind, may the situation arise where a Dispute is made by the opposing team, and you are unable to provide valid proof of winning the previous match, you risk the match being cancelled. It is suggested to all users of UMGO to obtain valid proof, Disputed or not, to be safe.

2. All proof must be recorded an uploaded using the console's (Xbox One / PS4) "share" system; keep in mind, if a dispute occurs and there is not a direct upload from the console's share system, the user risks the match being cancelled. PVR Proof is accepted, but the console share system is the preferred method of accepted proof. If you are unable to paste your share system link into the provided proof slot in the ticket center, we suggest putting the link into a URL Shortener and using that link in your ticket.

3. If you do not use the consoles DVR feature, you risk your proof being considered "Insufficient". We HIGHLY suggest you use your consoles DVR feature for proof.

4. If you are unsure what proof to gather in a certain situation, visit our live-support and we will be glad to assist you!


Submitting Proof

1. When submitting proof, you must post the direct URL in the ticket. It is not the responsibility of a UMGO Staff Member to go outside of the direct link provided to search for the proof attempting to be submitted.

2. For proof to be considered valid, it must have the full scoreboard with gamertags, with the proof being clear enough for Staff to read it. Keep in mind, if valid proof is not provided, as it is the users primary responsibility to be sure it is in a Ticket, the proof provided that does not meet these standards will be considered “Insufficient” for the match.

3. Submitting fake, irrelevant, or old proof may result in a temporary suspension from UMGO.

4. Any conversation may not be considered valid proof; this includes, but is not limited to: Twitter conversations, PMs, AIMs, Skype, or messages through Xbox Live or Playstation Network. This means, messages are NOT a form of valid proof.

Valid Proof

  • No Shows - For no-show proof to be valid, it MUST be at-least 5 to 15 minutes long in a video form.
  • Forfeit (Wrong Rules) - For wrong rule proof to be valid, it MUST be in a video form. In the video, it needs to show what rule is wrong, and the FULL scoreboard so we can verify the gamertags. In your ticket, explain what rule is wrong.
  • Forfeit (Illegal Items) - If you are forfeiting someone for using illegal items (whether it's a perk, banend gun, ect) we highly suggest it be in a video form as it's less likely to be marked as invalid. It needs to clearly show them what they are using, and the full screoboard/gamertags. In the ticket, explain what illegal item they are using.

Additional Information

1) ALWAYS! Put the last four digits of the match ID in your clan tag. This makes it so people cannot use old proof against you.

2) If your video is longer than five minutes long, please provide time-stamps of what you are claiming is happening in the video for the admin. Without that, your proof may be marked as invalid.

3) Video proof is prefered rather than screenshots. In the event that video proof is provided by one team, and screenshots by the other, staff members have the right to side with the video proof.



Reporting 

1. It is the responsibility of all teams involved in a match to report scores. Teams must report the match within 2 Hours of completion. If a team reports within 2 Hours and the opposing team fails to do so, the outcome will be determined by the reporting team.  The match outcome will NOT be overturned.

2. Teams found reporting the win for no reason will result in a forfeit of the match and will risk suspension from UMG Online for Disputing on Purpose.

3. Reporting a match before it has been played is NOT a forfeit.  If a team reports their win or a match issue prior to the match being played and that team loses, they are required to submit a ticket under the category "Accept Loss".  Not doing so may also result in a suspension from UMG Online for Disputing on Purpose. If your opponent reports a match issue prior to the match being played, you are still responsible for gathering proof of your claims (ex: no show).

4. If you report the loss for your team, we will NOT reverse or cancel thematch. It is the responsibility of the reporter to report the correct score.


Disputing

1. If a Dispute occurs, teams must submit a Ticket with valid proof of their claims; more information on how to acquire and submit proof can be found in the “Proof” section above. If a team does not submit a ticket in the provided 2 hour time period, they are risking receiving the loss for the match.  The match outcome will NOT be overturned if a ticket is submitted late or not submitted at all

2. Teams with 3 or more Disputes pending to be answered will be locked until the Disputes have been resolved.

3. When disputing, you MUST have proof to back up your claims. You cannot dispute a match without providing valid proof. If you do not have proof to support your claims, you should NOT dispute the match. Disputing the match without providing valid proof will result in you getting banned for disputing on purpose.



Disputing

1. If a Dispute occurs, teams must submit a Ticket with valid proof of their claims; more information on how to acquire and submit proof can be found in the “Proof” section above.

2. Teams with 3 or more Disputes pending to be answered will be locked until the Disputes have been resolved.

3. All UMGO Staff decisions are final; if a decision is found to be wrong by the user, the user must “Escalate” the ticket, and will be handled in the order received.

Response Times

1. Tickets are handled in the order they are received; UMGO Staff should not be contacted regarding any Tickets that have been submitted. Have said user disagree with any call made in the Dispute, a Arena - Staff Report is to be submitted if all steps to find a right decision is made and the user is unsatisfied with a UMGO Staff Member.

2. Teams must report the match within 2 Hours of completion. If a team reports within 2 Hours and the opposing team fails to do so, the outcome will be determined by the reporting team. In addition, the same rule applies for Tickets being submitted for the match being disputed.

3. Teams found reporting the win for no reason and found abusing the times offered will result in a forfeit of the match and will risk suspension from UMG Online for Disputing on Purpose.

Escalating Tickets

1. All UMGO Staff decisions are final; if a decision is found to be wrong by the user, the user must “Escalate” the ticket, and will be handled in the order received.

2. In order to Escalate a Ticket, the user in which submitted the Ticket will need to be a Prime Member. Tickets will not be reviewed again by higher management unless Escalated. Users are not to contact any UMGO Staff Member to review a Ticket that has been already handled by a Staff Member.

3. You may escalate a ticket up until it is 7 days old. If the ticket exceeds 7 days the call for the match will remain final.

4. If you do not have prime or cannot escalate the ticket, you are allowed to respond to the ticket asking for an explanation from the admin. They will explain to you why they gave the call they did.

Wrong Calls

1. If you belive an admin has made an incorrect call, you will need to either escalate the ticket, or respond to the ticket asking the admin for an explanation. If they made a wrong call and they notice it, they will change the incorrect call. Otherwise, they will explain to you why you received the loss or a cancel.

2. Submitting additional ticktes after a call has been made may result in a 3 day ban for ticket spam.



1) If one person in your household is banned, all players living in that household are not permitted to play on UMG Online until the ban expires. Failure to comply will result in you getting banned for evading an active ban.

2) If you end up banned, you need to contest your ban by submitting a Dispute Account Ban ticket here: https://umggaming.com/support/ticket/create/2 if you believe the ban is a mistake. Please keep in mind, lying or attempting to lie/deceive UMG staff in regards to your ban can/will result in your ban length being extended.

3) If you play out a match, you cannot forfeit your opponent for evading. If you report your opponent for evading before your match is finished, then it is allowed.




• Ticket Spam (2 Days): Creating multiple tickets about the same thing, or abuse of our ticket system.

• Players from the same household in a team managing role (3 Days): Multiple players within the same household managing one team (Leader or Captain Role).

• Regional Rule Violation (2 Days): Playing cashouts/tournaments from a banned state, or playing on the incorrect ladder.

• Regional Rule Violation Second Offense (7 Days): Playing cashouts/tournaments from a banned state, or playing on the incorrect ladder.

• Regional Rule Violation Third Offense (30 Days): Playing cashouts/tournaments from a banned state, or playing on the incorrect ladder.

• Disputing On Purpose (3 Days): Disputing the match without providing any proof in the ticket and/or disputing without a reason.

• Disputing On Purpose Second Offense (14 Days): Disputing the match without providing any proof in the ticket and/or disputing without a reason.

• Disputing On Purpose Third Offense (90 Days): Disputing the match without providing any proof in the ticket and/or disputing without a reason.

• Disputing On Purpose "Late Night" (3 Days): Disputing a match on purpose before the website auto-reports the win to the non-disputing team.

• Inappropriate Content (Varies): Providing proof unrelated to the match you are submitting a ticket for. Ban length will be at the discretion of UMG staff & will range from 1 day - lifetime.

• Fake Proof (Warning /3 Days): Creating fake proof and using it in an attempt to receive a win for a UMGO match. Ban length can vary depending on the severity of the situation.


• Fake Proof Second Offense (30 Days): Creating fake proof and using it in an attempt to receive a win for a UMGO match. Ban length can vary depending on the severity of the situation.

• Fake Proof Third Offense (90 Days): Creating fake proof and using it in an attempt to receive a win for a UMGO match. Ban length can vary depending on the severity of the situation.

• Fake Proof 3+ Offenses (Permanent): Creating fake proof and using it in an attempt to receive a win for a UMGO match. Ban length can vary depending on the severity of the situation.

• Cheating/Glitching (30 Days): Using a glitch/exploit or any method of getting an unfair advantage in a match.

• Free Wins/Money Transfers (30 Days): Giving yourself free wins or using the match finder to send money to someone.

• Buying/Selling UMG Property (14 Days): Buying or selling UMG property (includes but not limited to credits, accounts, teams, ect).

• Staff Abuse (3 Days): Abuse of a UMGO Staff Member.

• Impersonating Staff (14 Days): Impersonating a UMGO staff member. Ban length can vary depending on the severity of the situation.

• Evading An Active Ban (30 Days): Playing while evading an active ban.

• Evading An Active Ban Second Offense (60 Days): Playing while evading an active ban.

• Evading An Active Ban Third Offense (Permanent): Playing while evading an active ban.

• Scamming Users (30 Days): Scamming users via cashouts.

• Chargebacks (Permanent): Disputing a UMG payment.

• Lag Switching (3 Days): Purposely causing a match to lag and/or drop host.

• IP Flooding - Threatening (7 Days): Threatening to hit your opponent offline in a UMGO match. Ban length can vary depending on the severity of the situation.

• IP Flooding (Permanent): IP Flooding / DDOS (Direct Denial of Service attack) other players in UMGO matches. Ban length can vary depending on the severity of the situation.


• Hijacking UMGO Accounts (Permanent): Hacking other players accounts or UMGO property.

• Modified Console (Permanent): Using a modified/hacked console or using hacks in game.



Please note that ban titles, descriptions, and lengths can change at the discretion of the admin.



UMG Services are not directed to children under the age of 13. To register for a user account for the Services, you must be 13 years of age or older. This includes competing in skill based matches (Tournaments, Cash Outs, and/or Free XP ladder matches).


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