Frequently Asked Questions

New Users

To add players to your team you will need to be on your team's profile page. You can find a list of your teams that you are on by hovering on teams in the navigation bar. After you are on your team's page, go to the Quick Tools on the right in blue, and click on "Edit Roster". Then you will need to type the UMGO username in the "Add New Member" text area. Finally you will need to click the blue "Invite User" button.
Please note, when you join other peoples teams you take on responsibility of that teams actions. Please DO NOT play or stay on teams with people you do not know as you assume the risk of any and all matches posted while being on that team.

UMG has recently introduced new types of Prime!
Prime Blue and Prime White are both $4.99 for each month.

Prime Elite is offered for $8.99 per month.
However if you buy multi-month prime packs you will get them at a discounted price!

Valid proof is a clear picture or video of the players full screen that shows the a rule being broken as well as the map that is played on and who is playing. (Rules are on each ladder in the Quick Tools menu.) If the dispute is on who won, please Linking a stream or channel URL is not valid proof. You must send clips in from a stream. UMG Staff will not view entire streams. If you want to be sure on what is valid proof, please check out our Valid Proof Guide, created by our staff members!

Account

To add money to your bank, you will need to be logged in and navigate to the drop-down navigation bar that you can access by clicking your username in the top left or by clicking here. Once there you will need to click on button that says "deposit", add the amount you want added to your account, then click the "Deposit via PayPal™". Note: There is a fee of 3% + $0.30 USD that applies.

To buy prime, you will need to go to the store link in the navigation bar. Then find out what prime pack you wish to purchase, click add to cart, and click the blue check out button. Note, when you purchase Prime, auto-renewal is on and is non-refundable. To cancel this go to umggaming.com/manage/prime

In order to buy credits, you will have to have enough money in your account's bank. If you do you can click here to buy them. Note: Credits are non-refundable Users are also not allowed to purchase credits from anyone other than UMGO. If transactions occur and said credits are stolen and need to be removed, UMGO is not responsible for said money loss.

Tournaments

To register for a tournament you first need to decide which tournament you want to register for. You can do this by going and clicking on "tournaments" in the navigation bar to see a list of tournaments available. After you have chosen which one you want to join, click the tournament you want to join. After, you will see a tournament page of information. If this is the tournament you want to join, then click the blue "join tournament" button. If the button isn't there, then the tournament isn't open for registration.

To receive your prize, you will need to go here. All prize claims are processed within 48 hours of submitting the prize claim. If you do not receive your prize within 48 hours, submit a ticket here